SHIPPING POLICY & RATES

Free Ground Shipping on orders over $25
(Restrictions Apply)

Orders Over $25
All Frigidaire accessory and replacement part orders of $25.00 or more in value (excluding applicable sales tax) are eligible for Free Ground Shipping. This offer applies to orders shipped within Canada only. If an item cancelation, coupon or promo code lowers the total purchase price to less than $25, then applicable shipping rates listed below will apply.

Orders Under $25 
Orders under $25 shipping to an address within Canada will be charged a flat rate of $12.75 for ground shipping.

Shipping Carriers 
Frigidaire ships best way via Purolator for all orders.

Ground orders for in-stock items will ship within 48 business hours (2 business days, include Monday through Friday, excluding holidays etc).  Items on backorder will ship the next business day, once in stock. Items that are in-stock will ship separately from backordered items.

Cart Total (excludes taxes and coupons)	Ground Canada
Up to $24.99	$12.75
$25.00 and over	Free

 

RETURN POLICY

If you receive an item that is damaged or defective, we will happily replace or refund most items at no cost to you if returned within 90 days after receipt.

To return or exchange an item, simply call us at (800-265-8352) Monday through Saturday from 8AM-8PM EST. You will need your order number. We will then mail or email you a Return Merchandise Authorization (RMA) form to fill out and include with your returned item. Once an item is received by us, we will credit you the cost of the item via the same method you were charged, minus a restocking fee of $5.00.

Items must be returned in their original, unopened packaging within 90 days of receipt. Items that are received opened or damaged will not be refunded.

Electrical parts have a 30 day return policy and if installed, can only be returned if the installation was done by an Authorized Service Provider. Electrical parts installed by anyone else are unable to be returned and no credit or exchange will be issued. 

How Do I Exchange An Item?

Currently we cannot exchange items. Once an item is returned you can place a new order for the item you would like to purchase. In the case where an incorrect item was shipped, we will send out the correct part at no charge.