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  • Where can I find my washer’s model and serial number?

    The location of your model / serial number may vary, but it’s most commonly found along the back of the tub opening under the washer lid.

  • What are the benefits of registering my Frigidaire products?

    Once you have registered, you’ll receive the Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To Register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail. If you have any questions, please contact us.

  • How can improve the washing performance of my Frigidaire Top Load washer?

    For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.

    You will also easily find stain removal suggestions and solutions to common washing inquiries such as residue, wrinkling, etc.

  • What detergent is best to use with my Frigidaire Top Load washer?

    For best results, use a high-efficiency detergent because they are designed for top load washers like yours, which use less water. High-efficiency detergents are also formulated to reduce soap suds and ensure proper cleaning.

     

    Non high-efficiency detergents may cause excessive soap suds and result in detergent residue on your clothing at the end of the cycle.

     

    For powder detergent: Remove the Main Wash – Liquid Only cup from your dispenser and add the powder detergent directly to the Main Wash detergent chamber.

     

    For liquid detergent: Add the detergent to the Main Wash – Liquid Only cup in your dispenser.  Do not exceed the MAX fill line.

     

    For tablet (or pod) detergent: Place the tablet (or pod) directly into the washer tub BEFORE placing your laundry into the washer.  This will help mix the detergent into the water. Do not place the tablet (or pod) in the detergent dispenser as the gel coating may cause the detergent drawer to become clogged.

     

    NOTE: Follow the detergent manufacturer’s directions.  The amount required depends on the type of detergent, load size and soil level, and water hardness.

  • How do I use my display or select cycles on my Frigidaire Top Load washer?

    Once you have loaded your washer and closed the lid, press the POWER button to turn on your appliance. Then, turn the cycle selector in either direction to scroll to your desired cycle. In some models the indicator for your selected cycle will be illuminated. Based on the cycle selected, the estimated cycle time, wash temperature, soil level and options associated with the cycle chosen may also illuminate. After making your selections, press START to begin.

    In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

    TIP: For descriptions of each cycle, setting and option…and when best to use, check out your Owner’s manual for more information.

  • How to change the Options on my Frigidaire Top Load washer?

    To change the Options, press the TEMP and SOIL level buttons to scroll to the desired settings. If you chose to deselect an Option just press the button for that Option until it is no longer illuminated on your display.

     

    In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

  • What is Max Fill and how do I use it on my Frigidaire Top Load washer?

    Max Fill is an option available on some models for loads that require extra washer.  Pressing the Max Fill button adds the maximum amount of water possible, and will increase the cycle duration time. The Max Fill feature is not recommended for regular use but rather special instances.  The Max Fill feature is also not available with all cycles.

  • How to add a forgotten item to the load in my Frigidaire Top Load washer?

    If you need to add a forgotten item to your laundry load, press the PAUSE button to pause the cycle. After you hear the lid lock release, lift the lid and add the item. Close the lid and press START again to continue.

  • How do I care and clean my Frigidaire Top Load washer?

    It’s pretty easy to take care of your Frigidaire Top Load washer.  Here are some quick tips to get you started:

    To prevent odors, promptly remove clothing from the washer.

    Use a damp cloth or mild soap and water to clean the top and sides of the washer.  Be sure to avoid moisture build-up.

    When possible, to help prevent odors and humidity accumulation, leave the lid open for a little bit of time or when not in use.

    When washing heavily soiled items, shake or brush off excess dirt or sand before putting in the washer.  A dirty residue may remain in the tub, simply wipe it with a non-abrasive household cleaner, and then use the RINSE ONLY cycle.

    To clean and freshen the washer tub, most models have a Tub Clean cycle (or System clean / Clean Washer).  For best results, perform the Tub Clean cycle once a month or every 50 wash loads – depending on your model. Check out your Owner’s Manual for more information.

  • Can I use Fabric Softener in my Frigidaire Top Load washer?

    If desired, you can add liquid fabric softener if your washer has the fabric softener dispenser.  Remember to follow the fabric softener label instructions by the manufacturer.  DO NOT use powder detergent in this dispenser.  DO NOT fill above the maximum fill line. You must select the fabric softener option on your display.

     

    If you experience fabric softener build-up in the dispenser, simply use hot water to clean.

     

    Refer to your Owner’s Manual if you need more information.

  • Can I use Detergent Boosters with my Frigidaire Top Load washer?

    Yes, you can!  Detergent boosters or enzyme products may be added with your detergent.

  • What may cause my Frigidaire Top Load washer to vibrate?

    If your Frigidaire Top Load washer was recently installed, here are a few things to check if your washer is vibrating:

    The washer needs to be resting firmly on the floor.  Check to ensure it is level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by simply turning the legs slightly in or out until the washer is firmly on the floor, then tight the lock nuts. TIP: Leveling legs should not extend more than ½ inch below the washer bottom.

    The washer needs to be installed on a sturdy, hard floor.  It is not recommended that you install the washer on carpeting.

    Shipping materials may not have been removed during the installation.  Check your Installation instructions for more information.

     

    The laundry load may be off balance.  Turn the power off and wait for the lid to unlock. Redistribute the clothes evenly in the washer.  TIP: If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load - and restart the washer.

     

    If you are unable to resolve an issue or need more information, please contact us.

  • Is it normal for my Frigidaire Top Load washer to make sounds or noises?

    It is normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle.  Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds.

     

    Rattling or clanking may also be caused by foreign objects (such as coins) in the tub. If you think this is the cause, stop the washer and check for any objects in the tub. If none are present and the sound continues, we recommend running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the unit or an article that was being washed. 

     

    If your unit was just installed, check to ensure the shipping materials were removed.  If not, you may experience noise and vibration. Check your Installation instructions for more information.

     

    If you are unable to resolve your issue or need more information, please contact us.

  • What should I do if my Frigidaire Top Load washer does not start?

    If your washer does not start, check the following:

    • Ensure the washer is level.
    • Don’t forget to press the START button after making your selections.   If the washer is left on for more than 10 minutes without pressing the START button, the washer will automatically turn off and you will need to start over making your selections.
    • Make sure you have not unintentionally activated the Delay Start option
    • The wash cycle might be in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle.
    • The lid may not be completely closed. For your safety, the washer will not operate when the lid is not closed properly.
    • The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
    • The water valves must be turned on and water available to the unit.
    • Ensure the water pressure in your house is high enough for the unit to operate properly.
    • A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.

    If you are unable to resolve an issue or need more information, please contact us.

  • My Frigidaire Top Load washer’s water level does not cover my laundry load. Is this normal?

    High-efficiency washers are designed to use less water and energy.  It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer.  Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

     

    For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature.  Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

  • What should I do if my Frigidaire Top Load washer is not filling with water properly?

    High-efficiency washers are designed to use less water and energy.  It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer.  Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

     

    If water is flowing to your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:

    • Hot and cold water faucets.  Be sure your water supply faucets are completely open.
    • Water-fill hoses.  Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
    • Water pressure.  Your washer needs sufficient water pressure to fill. Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.
    • Washer lid.  Make sure the lid is completely closed. Your washer will not operate with the lid open.
    • Filter on water valve.  If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections. Clean the filter screens and then reconnect the hoses; turn on the water.
    • Drain hose standpipe.  Check to ensure the drain hose standpipe is at the correct height – it must be a minimum of 36” high to prevent siphoning. Refer to your Installation instructions for more information.

     

    For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature.  Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

     

    If you are unable to resolve an issue or need more information, please contact us.

  • What should I do if my Frigidaire Top Load washer tub is not spinning?

    If your load is out of balance, it may prevent the washer from spinning.  Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items (if a smaller load) to help balance the load.

     

    If the load is comprised of items that cannot be distributed around the tub, such as a pillow or stuffed animal, the washer tub may not spin.  Additional items will need to be added to the load to better balance the weight of the load.

     

    If you are unable to resolve an issue or need more information, please contact us

  • What should I do if my Frigidaire Top Load washer is draining slowly?

    There are few items to check if you experience drainage issues with your Frigidaire Top Load washer especially if it was recently installed.

    • Check the drain hose – if it’s kinked, straighten it to improve the water flow to the drain.
    • Be sure the drain is clear and not clogged.
    • The standpipe cannot be more than 96 inches high.
    • If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight because the standpipe requires air for proper draining. You may need to remove some of the tape on the seal to make an air path.
    • Make sure the drain hose isn’t fitted too tightly in the standpipe.  The standpipe needs to be at least 1 ¼ inches in diameter.
    • If you suspect your pump is clogged – you may need to contact service.

     

    Did you know…using too much laundry detergent can inhibit draining? Always use the recommended amount of detergent and do not fill any compartment in your dispenser beyond the maximum amount line.

  • What should I do if my Frigidaire Top Load washer is leaking?

    If water is leaking from your washer, check the list below:

    • Is the drain clogged? If so, it will need to be cleaned; you may need to contact a plumber.
    • Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
    • Are the fill-hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
    • Are you using a non high-efficiency detergent or too much detergent or do you have soft water? Using a non high-efficiency detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use a high-efficiency detergent, and reduce the amount of detergent you use if your water is soft.

    If you are unable to resolve an issue or need more information, please contact us.

  • What should I do if my Frigidaire Top Load washer lid will not open?

    For your safety, the lid on a Frigidaire Top Load washer cannot be opened during the Spin cycle.  To open it, simply stop the washer and wait 1 to 3 minutes for the safety lock to release.

     

    If you are unable to resolve an issue or need more information, please contact us.

  • Where can I find my model and serial number?

    The location of your model / serial number may vary, but it’s most commonly found along the top of the door opening.

  • What are the benefits of registering my Frigidaire products?

    Once you have registered, you’ll receive the Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To Register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail. If you have any questions, please contact us.

  • How do I use my display or select cycles on my Frigidaire Dryer?

    First, check to ensure the lint filter is clean and in place.  Load the dryer and close the door. Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing.  It’s recommended to fill the drum 1/3 to 1/2 full.  This also helps reduce wrinkling.

     

    Select your cycle and settings for the load and start the dryer.

    Press the POWER button (if applicable)

    Turn the cycle selector in either direction to scroll to the desired cycle.  The indicator for your cycle will be illuminated on your display.

    Some models will show the estimated cycle time, drying temperature, dryness level and options in the display.

    To change the settings on your dryer, simply press the TEMP and DRYNESS buttons to scroll to the desired settings.

    To select or deselect an option, press the button for that option. The indicator is illuminated when the option has been selected.

    After you have made all your selections, you are ready to go…press START.

     

    If you need to add a forgotten item to your laundry load, press the PAUSE button to pause the cycle or just open the dryer door. Wait for the dryer drum to stop and then you can safely add the item and then close the dryer door and press START again to continue. 

     

    TIP: If you need to change or cancel your settings after the cycle has started, you will need to press POWER to shut down the dryer.  Wait a few seconds, then press POWER again to start re-selecting your settings. Press START once you are ready to begin.

     

    NOTE: For descriptions of each cycle and settings on your Frigidaire Dryer…and when best to use, check out your Owner’s manual for more information. 

  • How can I improve the drying performance of my Frigidaire dryer?

    For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.

     

    Always remember to check that the lint filter is clean and in place!

     

    Load items loosely.  The average wet load will fill the dryer drum 1/3 to ½ full.  Items need room to tumble freely for even drying and less wrinkling.

     

    TIP: If drying a single large or bulky item, such as a comforter, remove the item part way through the cycle and turn it “inside out” to maximize drying effectiveness. Place the item back in the dryer and re-start cycle.

     

    You will also easily find solutions to common drying inquiries such as piling, shrinking and wrinkling.

  • How to add a forgotten item to the load in my Frigidaire dryer?

    If you need to add a forgotten item to your laundry load, press the PAUSE button to pause the cycle or just open the dryer door. Wait for the dryer drum to stop and then you can safely add the item and then close the dryer door and press START again to continue.  

  • What should I do if I need to cancel or change my settings once my Frigidaire dryer has already started?

    If you need to change or cancel your settings after the cycle has started, you will need to press POWER to shut down the dryer.  Wait a few seconds, then press POWER again to start re-selecting your settings. Press START once you are ready to begin.

  • How do I care and clean my Frigidaire dryer?

    It’s pretty easy to take care of your Frigidaire dryer…

    Clean the lint filter after every load.  Lint build-up on the filter restricts air flow, which causes longer drying times.

    Occasionally a waxy build-up may form on the lint filter from using dryer-added fabric softener sheets.  Simply wash the filter with warm, soapy water.  Dry the filter thoroughly and put back in the dryer.  DO NOT use the dryer without the lint filter in place.

    Every 18 months, it is recommended to have a qualified service personnel clean the dryer cabinet interior and exhaust duct.  These areas can collect lint and dust over time.  An excessive amount of lint build-up can result in reduced drying performance.

    You can use mild soap and water on the outside surfaces of your dryer. Never use harsh, gritty or abrasive cleansers.

  • Can I use fabric softener sheets with my Frigidaire dryer?

    Yes, you can!  Place the fabric softener sheet on top of the load at the start of the cycle.  To avoid greasy marks on items that you have dried…It is not recommended to add a fabric softener sheet to a warm load.  Always remember to discard the fabric softener sheet after each load – do not reuse.

     

    For safety purposes, do not use fabric softener on children’s sleepwear or other garments labeled flame resistance – it may reduce the effectiveness.

     

    NOTE:  If you experience fabric softener stains, rub them with bar soap and rewash in warm water.

  • Is it normal for my Frigidaire dryer to make sounds or noises?

    Some noises are perfectly normal with your Frigidaire dryer.

    The dryer drum is supported by a set of suspension rollers.  At times there may be a thumping or rolling sound when the dryer starts. This may happen if the dryer has not been in use for a period time, or after a heavy load has remained in the dryer drum for an extended period time. The noise should go away as the dryer operates.

    Your dryer is equipped with a high volume air handling system.  In some cases there may be sounds associated with air movement throughout the dryer, including the air duct, blower, and exhaust system. This is normal and can vary with the load size.

    For Gas models:  You may hear a clicking sound during operation as the valve opens and closes to control the gas flow.

    For Gas models: When the gas burner is operating, there may be sounds generated as the air flow mixes with the gas flame. This noise is normal and will only occur when the gas is ignited.

    Some additional tips if you are experiencing other types of noises:

    Check for belt buckles or other fasteners on clothing items being dried that may cause rattling or clanking sounds. TIP: Fasten these items or turn your clothing inside out to reduce sounds.

    Check the pockets!  Rattling and clanking can also be caused by loose or foreign objects such as coins in the dryer drum.

    Simply stop the dryer and check for any objects.  If you don’t find anything and the noises continue, try running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the dryer or an article of clothing.

     

    If you are unable to resolve an issue or need more information, please contact us.

  • What should I do if my Frigidaire dryer is not starting?

    Whether your unit was just installed or you have been using for a while, we recommend checking the following:

     

    Ensure the power cord fits tightly in the wall outlet and you are getting power to your dryer.  If no power, check to ensure a house fuse isn’t blown or the circuit breaker tripped.

    Your thermal limiter may be tripped.  If this is the case, a service provider may be needed to replace.

    Make sure you have turned on your dryer by pressing POWER

    Check to see if delay start was inadvertently activated.

    The control/child lock may be set.

    The door may be open on your dryer.  The dryer will not operate with the door open.

    On some models, if you do not press START within a few minutes of selecting your cycles, the dryer will automatically power down.  You will need to reselect your cycle and press START.

     

    If you are unable to resolve an issue or need more information, please contact us

  • What should I do if my Frigidaire dryer is not properly heating or drying?

    If your Frigidaire Dryer was recently installed, here are few things to note:

    For gas models, make sure the gas supply valve is open and the dryer has enough air supply to support the burner flame. Gas models should be connected to a 120 volt circuit.

    Electric models should be connected to a 240 volt circuit.  If your electric dryer is connected to a 208 volt circuit, your drying times will be increased 20%. 

     

    Check your installation instructions for more information.

     

    Additional tips to try:

    • Check that you have selected the appropriate temperature setting for your load. If you load is too big, it will take longer for your clothes to dry.
    • Check that your dryer has proper ventilation. 
    • Clean the lint filter after every use to avoid clogs. Do not use your dryer if the lint filter is blocked, damaged or missing.
    • Ensure the exhaust duct is not restricted. The exhaust duct must be at least 4 inches in diameter and made of rigid or semi-rigid metal.
    • Ensure the dryer fuses are not blown.  If the circuit is blown, the dryer drum may still turn but the heater will not operate. (Electric dryers only)
    • Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing.  It’s recommended to fill the drum 1/3 to ½ full.  This also helps reduce wrinkling.
    • Did you know…drying times may be increased in areas with high humidity?
    • If you are drying a single large or bulky item, such as a comforter, remove the item part way through the cycle and turn it inside out to maximize the drying effectiveness?  Place the item back in the dryer and re-start.

    If you are unable to resolve an issue or need more information, please contact us

  • What do the alarms or error codes mean on my Frigidaire dryer?

    Most alarms are designed to alert of you of changes in your dryer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.

     

    Your dryer may “chime” at the end of each cycle and periodically during Wrinkle Release if this option is selected; this is perfectly normal.

    If your dryer displays the following error codes:

    • C9 – Control board failed. Service is needed.
    • E4 – Humidity sensor failed.  NOTE:  Your dryer will complete the current cycle and you can still operate manual cycles.  If error code continues, service is needed.
    • E5 – Temperature sensor failed.  Service is needed.

    If you are unable to resolve an issue or need more information, please contact us