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  • What is a BTU and how do I know when I should use high or low BTUs?

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.

  • How do I know if my cookware is compatible with an induction cooktop?

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface.

  • What does Smudge-Proof™ mean?

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful. 

  • How do I clean my burners/elements?

    Keep your burner components clean by using a mild nongranular cleaner, such as ammonia or a degreaser. This will ensure that the gas ports do not get blocked. When putting the parts back together, always make sure the burners and caps are level and firmly set in place.

  • How do I keep my racks gliding smoothly?

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

  • What is convection cooking? What are the benefits?

    Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:

    • Cooking time is approximately 25-30% faster than conventional ovens, saving energy.
    • The more even distribution of heat results in food that is more evenly baked.
    • Generally, less heat is required than with a conventional oven—a convection oven usually cooks at 25°F below a conventional oven's required temperature.

  • Where can I find my model and serial number?

    The location of your model / serial number may vary, but it’s most commonly found in one of the following locations:

    1. Either along the interior side trim of the oven and visible when the door is opened
    2. on the left-side panel and visible when the door is opened
    3. on the front frame of the storage / warmer drawer panel and visible when the drawer is opened.

  • How do I use my display or controls?

    Since our products may vary by model, please reference your Owner’s Manual for more information.  You will find easy steps for topics such as: How to set your clock or timer, temperature settings and child lock.

  • How do I use the meat probe?

    A meat probe works best with foods such as roasts, hams and poultry.  The meat probe helps to ensure the internal food temperature reaches the desired "target" temperature. When the meat probe is active, it will display the internal food temperature, eliminating the need for any guesswork.  To use the meat probe: 

    1. Insert the probe into the food and place the food on the desired oven rack.
    2. Plug the connector end of the probe all the way into the probe receptacle while the oven is still cool.  The receptacle is located on the upper left front part of the oven wall. 
    3. When the probe is detected, an acceptance tone will sound, and icon will illuminate on the oven display.

     

    A meat probe does not accompany all models so you may want to refer to your Owner’s manual for additional information.

  • What do the indicator lights on my range mean?

    Your appliance may be equipped with 2 different types of surface indicator lights - the element on indicator light and/or the hot surface indicator light.  The element on indicator light is usually located on the display panel and will illuminate when a surface element is turned ON.  A quick glance at this indicator light after cooking is an easy way to be sure ALL surface controls are turned OFF.  The hot surface indicator light is usually located on the display panel and will illuminate when any surface cooking area heats up and will remain on until the glass cooktop has cooled to a moderate level.

     

    For more information, review the “Before You Call” section of your Owner’s Manual if you are experiencing any issues with your indicator lights.