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  • What is a BTU and how do I know when I should use high or low BTUs?

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.

  • How do I know if my cookware is compatible with an induction cooktop?

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface.

  • What does Smudge-Proof™ mean?

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful. 

  • How do I clean my burners/elements?

    Keep your burner components clean by using a mild nongranular cleaner, such as ammonia or a degreaser. This will ensure that the gas ports do not get blocked. When putting the parts back together, always make sure the burners and caps are level and firmly set in place.

  • How do I keep my racks gliding smoothly?

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

  • How do I set my oven to self clean?

    To self-clean your oven, just follow these simple steps:

    1. Remove all oven racks – except any porcelain ones.
    2. Set your oven control to Clean.
    3. Select a cleaning time, or choose a cleaning level: light, medium, or heavy soiled. For normal cleaning needs, we recommend selecting a cleaning time of three hours or choose the medium setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)


    Note: For safety reasons, your oven door will remain locked during cleaning. When the oven is sufficiently cool again, the door will automatically unlock.

  • What is convection cooking? What are the benefits?

    Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:

    • Cooking time is approximately 25-30% faster than conventional ovens, saving energy.
    • The more even distribution of heat results in food that is more evenly baked.
    • Generally, less heat is required than with a conventional oven—a convection oven usually cooks at 25°F below a conventional oven's required temperature.

  • Where can I find my model and serial number?

    The placement of model and serial numbers varies by product, but they are most commonly found in one of the following locations:

    1. The interior side trim of the oven. It will be visible when the oven door is open.
    2. The left-side panel of the oven. It will be visible when the oven door is open.
    3. The front frame of the storage drawer panel. It will be visible when the drawer is open.

    For additional assistance, please reference our Model Number Locator

  • How do I use my control/display?

    Different products have different controls and displays. Your Owner's Manual has all the information you need, including step-by-step instructions for setting your clock or timer, controlling your temperature settings, enabling different features, and using the child lock. 

  • How do I use the meat probe?

    The meat probe is designed to ensure the internal temperature of your food—specifically roasts, hams, and poultry—reaches a desired "target" temperature and doesn't overcook.

    To use, start by inserting the probe into the food and placing the food on the desired oven rack. Next, while the oven is still cool, plug the connector end of the probe all the way into the probe receptacle located on the top left corner of the front, interior oven wall. When the probe is detected, you will hear an acceptance tone and see an icon appear on the oven display. Close the oven door and press the + key to set the desired probe temperature. Use the control knobs to set the oven mode and temperature.

    During the cooking process an up arrow icon and the current meat probe temperature will appear in the display. When 75% of the target temperature is reached, the control will chime and the display will show the "Check Food" message. When the target temperature of the food is reached, the control will chime to signal the end of cooking, the display with show the "Food Ready" message, and the oven will automically switch to the keep warm setting (170 degrees). The oven will remain at 170 degrees for up to 3 hours or until keep warm is cancelled.