<h4>FILTERS &amp; ACCESSORIES SHIPPING POLICY &amp; RATES</h4> <p class="subHeadline">Free Ground Shipping on orders over $25<br />(Restrictions Apply)</p> <p><span>Orders Over $25</span><br />All Frigidaire accessory and replacement part orders of $25.00 or more in value (excluding applicable sales tax) are eligible for Free Ground Shipping. This offer applies to orders shipped within the Continental United States only. If an item cancelation, coupon or promo code lowers the total purchase price to less than $25, then applicable shipping rates listed below will apply.</p> <p><span>Orders Under $25&nbsp;</span><br />Orders under $25 shipping to an address within the Continental United States will be charged a flat rate of $6.95 for ground shipping.</p> <p><span>Orders Shipped to Alaska and Hawaii</span><br />Orders shipped to Alaska and Hawaii will be charged a flat rate of $12.95 for ground shipping. There may be some items that cannot be shipped to these locations. We cannot currently ship to PO Boxes or APO addresses in Alaska and Hawaii.</p> <p><span>Shipping&nbsp;</span></p> <p>Orders for in-stock items will typically ship within 24 hours. Ground orders for in-stock items will ship the next business day. Business days include Monday through Friday, excluding holidays. &nbsp;Items on backorder will ship the next business day, once in stock. Items that are in-stock will ship separately from backordered items.</p> <table class="standardTable smallerTable"> <thead> <tr> <td><span>Cart Total</span><br />(excludes taxes and coupons)</td> <td><span>Ground</span><br />Continental U.S.</td> <td><span>Ground</span><br />HI/AK Only</td> </tr> </thead> <tbody> <tr> <td>Up to $24.99</td> <td>$6.95</td> <td>$12.95</td> </tr> <tr> <td>$25.00 and over</td> <td>Free</td> <td>$12.95</td> </tr> </tbody> </table> <hr /> <h4>FILTERS AND ACCESSORIES RETURN POLICY</h4> <p class="subHeadline">How Do I Return An Item?</p> <p>If you receive an item that is damaged or defective, we will happily replace or refund most items at no cost to you if returned within 90 days after receipt.</p> <p>To return or exchange an item, simply call us at&nbsp;<a href="tel:800-599-7569">(800) 599-7569</a>&nbsp;Monday through Saturday from 8AM-8PM EST. You will need your name, address, order number. We will then mail or email you a Return Merchandise Authorization (RMA) form to fill out and include with your returned item. Once an item is received by us, we will credit you the cost of the item via the same method you were charged, minus a restocking fee of $5.00.</p> <p>Items must be returned in their original, unopened packaging within 90 days of receipt. Items that are received opened or damaged will not be refunded.</p> <p class="bold">Electrical parts have a 30 day return policy and if installed, can only be returned if the installation was done by an Authorized Service Provider. Electrical parts installed by anyone else are unable to be returned and no credit or exchange will be issued.&nbsp;</p> <p class="subHeadline">How Do I Exchange An Item?</p> <p>Currently we cannot exchange items. Once an item is returned you can place a new order for the item you would like to purchase. In the case where an incorrect item was shipped, we will send out the correct part at no charge.</p> <p><b>ROOM AIR SHIPPING POLICY</b></p> <p>Free Ground Shipping on all orders.</p> <p><b>Where we ship to:&nbsp;</b></p> <p>Orders can be shipped to all 48 continental states in the United States. We currently do not ship to Alaska, Hawaii, Puerto Rico or any other U.S. territory. We can’t ship to PO Boxes or APO addresses.</p> <p><b>Shipping cost:&nbsp;</b></p> <p>All orders are eligible for Free Ground Shipping. This offer applies to orders shipped within the United States only. Shipping options are available as follows:</p> <table border="0"> <thead> <tr> <td> <p><b>Type</b></p> </td> <td> <p><b>Delivery time</b></p> </td> <td> <p><b>Cost</b></p> </td> </tr> </thead> <tbody> <tr> <td> <p>Ground</p> </td> <td> <p>3-5 business days for Continental US&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> </td> <td> <p>Free</p> </td> </tr> <tr> <td> <p>2nd Day Air</p> </td> <td> <p>2 business days*</p> </td> <td> <p>$29.99</p> </td> </tr> <tr> <td> <p>Next Day Air</p> </td> <td> <p>Next business day*</p> </td> <td> <p>$49.99</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><b>* Orders placed by 11 am (shipping address local time) will ship the same business day, otherwise ships next business day.</b></p> <p><b>** Business days include Monday through Friday, excluding holidays. We do not offer Saturday delivery.</b></p> <p>After completing your transaction on frigidairestore.com, an email with the order confirmation details will be sent to your specified email address. Once your order has shipped, you will receive an email with a UPS tracking code that will update you with the status of your order.</p> <div><hr /></div> <p><b>ROOM AIR RETURN POLICY</b></p> <p class="subHeadline">How Do I Return a product?</p> <p>We will accept returns of unused merchandise in its original protective packaging within 15 days of receiving your product. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 15 days from receipt.&nbsp;<b>Please note that original shipping charges are not refundable.</b></p> <p><span>To return or exchange an Air Conditioner product bought directly on </span><a class="css-k9r38m css-k9r38m-url" href="/link/f9c68e9ddc724a6bbec547b90a52e97c.aspx" target="_blank" rel="noopener noreferrer">Frigidaire.com</a><span>, call us at 1-888-360-8558 (Monday through Friday from 8AM-5:30PM EST). You will need your name, address and the </span><a class="css-k9r38m css-k9r38m-url" href="/link/f9c68e9ddc724a6bbec547b90a52e97c.aspx" target="_blank" rel="noopener noreferrer">Frigidaire.com</a><span> order number.</span></p> <p>We will then issue a Return Merchandise Authorization (RMA) and provide a return label for the product. In case you want to arrange your own return please sure to ship your item by insured, traceable mail to the address communicated to you. This service is offered by UPS, USPS, FedEx and other carriers.</p> <p>Once we receive the product in our warehouse, we will issue a refund in the same payment method used in the original order. Please allow a processing time of 7 to 10 business days for refunds. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us.</p> <p class="subHeadline">Receipt Refusal of Shipment</p> <p>Please note that a refusal of receipt of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.</p> <p class="subHeadline">Shipping error / damaged merchandise:</p> <p><span>In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please call us at <a href="&quot;tel:1-888-360-8558">1-888-360-8558</a> Monday through Friday from 8AM-5:30PM EST.</span></p> <p class="subHeadline">How Do I Exchange An Item?</p> <p>If you would like to exchange an item, please contact us and we will work on the best option for you.</p> <p>&nbsp;</p>